Work shaped by real operations
Production systems, active rollouts, and in-house product builds, each grounded in real orders, real payments, and real guest journeys. Some details stay blurred on purpose: our clients' edge stays their edge.
Broadway Passport
Marketplaces rent you their customers. Broadway Passport ends the lease: a membership platform where guests book discounted Broadway tickets on the web or in the app, and every stamp in their passport belongs to the house.
- Next.js member platform with one-tap magic-link sign-in
- iOS and Android apps, shipped and live in both stores
- Push notifications walk each order from purchase to tickets-ready
- AI concierge that recommends shows like a well-connected friend
Broadway Sales Log
Six sales channels used to mean six spreadsheets and zero truth. The Sales Log is the room where it all reports for duty: every order, payment, agent, and kiosk, reconciled in one console.
- Every channel consolidated into a single operating view
- Payment webhooks reconciled the moment money moves
- Lead capture serving a 1,000-agent street network
- Customer email automation that never claims false success
Hotel Kiosk Network
Built with Broadway Passport for hotel lobbies, the V1 platform brings self-service Broadway discovery and purchase into a remotely managed kiosk. The first NYC placements are being prepared. V2 turns the same footprint into a property-specific AI guest assistant.
- Touchscreen commerce with live seat maps and trailers
- QR handoff continues the session on the guest's phone
- Content and kiosk operations managed remotely
- V2 designed for hotel information, directions, recommendations, and service routing
Market Intelligence Platform
Pricing on stale data is gambling with extra steps. Our intelligence plane watches 11 ticketing platforms around the clock and refuses to ship a number that has not passed its quality gates.
- Continuous collection across 11 ticketing platforms
- Infrastructure built to survive the messy real-world web
- Evals gate every batch before a consumer sees it
- One clean API feeding storefronts, pricing, and analytics
Mar y Selva Ops
A jungle ecolodge in Uvita, Costa Rica ran on notebooks and memory. Now it runs on one login: bookings, rooms, staff workflows, and guests messaged where they already live, on WhatsApp.
- Bookings, rooms, and staff consoles behind one login
- Native WhatsApp bridge for guest conversations
- Second property runs white-label on the same core
- Sized for a lodge, engineered for a chain
Central Park Tours
Central Park Tours already runs real tours in New York. GENTRIC is turning that operating context into an in-house product build: a mobile-first discovery and booking experience, plus a controlled training ground where new operators learn the Gentric way before touching client systems.
- Existing tour operations supply real workflows and feedback
- Mobile discovery and booking experience now in development
- AI-assisted content planned around real traveler questions
- Controlled environment for training new Gentric operators
Gentric Fleet Ops
The quiet hero behind everything above: one ledger describes a 9-server fleet, AI agents reconcile reality against it, and no risky move happens without a human saying go. Boring on purpose. Boring is uptime.
- One source-of-truth ledger for the entire fleet
- Automated drift checks against the live servers
- Backups and rollbacks rehearsed, not assumed
- AI executes the playbooks, humans hold the keys